Supplier portal
Collect product photos and videos from suppliers in one portal, check every file on upload and approve what goes to your store.
The supplier portal replaces product photos sent by email, file-sharing links and hard drives. Your suppliers sign in to their own portal, see which products need which shots and upload into the right place. Studio checks each file against your rules as it arrives, fixes simple problems and sends the rest to review. Approved files go to Shopify and, if you choose, to your Sirv account.
This section is for the team that runs the portal: Owners, Admins, reviewers and editors. If you are a supplier, start with For suppliers.
How it works
- You set up the portal. Write the welcome page suppliers see, say which shots each product needs and choose the checks every file must pass.
- You invite suppliers. Each supplier gets an email invite and access to the products you assign to them.
- Suppliers upload. They upload into each product's shot list from the browser, in a batch with an optional CSV manifest, or by SFTP.
- Studio checks every file. A file that passes can be approved straight away or wait for a reviewer. A file that fails can be sent back to the supplier with the reason. Simple problems, such as the wrong format or a file that is too large, can be fixed first.
- Your team reviews. Reviewers approve or reject uploads in Review. Editors fix images in the Design queue.
- Approved files are delivered. An approved image on a product linked to Shopify is published to that product. You can also send every approved file to a folder in your Sirv account.
Main ideas
| Term | What it means |
|---|---|
| Supplier | A person outside your team who uploads for your products. In role settings this role is called Vendor. |
| Shot list | The photos and videos a supplier sends for each product, such as a main image, three gallery images and a detail shot. Each item in the list is a shot. |
| Product matching | Rules that choose which shot list each product gets, by product type, category, brand or tag. |
| Validation rule | The checks a file must pass, such as minimum size or a white background, and what happens when it passes or fails. |
| Design queue | Images a reviewer sent to an editor to fix. |
Who can use this
The supplier portal is part of the Growth and Enterprise plans. Owners and Admins set it up (the vendor:manage permission). Reviewers approve and reject uploads, and Editors fix images in the Design queue.
| Growth | Supplier Portal Pro add-on | |
|---|---|---|
| Supplier accounts | 25 | 250 |
| Supplier uploads a month | 1,000 | 10,000 |
| Upload by SFTP | No | Yes |
- Supplier Portal Pro is an add-on for Growth and Enterprise at $300 a month. It adds SFTP uploads and more supplier volume.
- Supplier Portal Branding is a sales-assisted add-on for Growth and Enterprise at $499 a month plus $1,500 for setup. It gives your portal its own address on
sirv.studio, which we set up with you. Your own domain is not available yet. - Enterprise limits are agreed with you.
See prices on the pricing page. On other plans, Supplier portal in the sidebar shows what the portal includes and how to upgrade.
In this section
- Set up the portal: finish the setup list, write the supplier welcome page, invite suppliers, add reviewers and editors, and edit the emails suppliers get.
- Shot lists and validation: decide which shots each product needs, which checks each file must pass, how files are fixed and reviewed, and where approved files go.
- For suppliers: a guide for your suppliers. Share it with them.